Canadian Payroll T4 Issues

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Posted on by Don Craig

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Good Morning,

We have come across a problem at a customer after running the Create T4 and R1 Creation process within Canadian Payroll.

1. The union deduction amounts should be in box 44 but they are not pulling up on the T4.

2. Pension ADJ (Box 52) should contain the following Deduction codes should be pulling to this box PENADJ, PENEMP and PENVOL. The only one that is being pulled there is PENADJ.

Any help on resolving this issue will be greatly appreciated.

Thanks

Don Craig

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Bill Campbell 12 on at

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Don, just off the top of my head, without knowing your configuration, I would want to know that the the Pen Codes (#2) are all configured the same way in the Deduction Code setup. In that they are all configured to have the same reference as the Pen Adj code has.

Have a look at them and then post if that does not correct.

As to #1 - I would again be tempted to look at the Deduction Code and see if there is a reference to the Box / Additional Box in the setup that might have been missed.

Hope this helps. Post for more assistance and the community will dig in deeper.

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Don Craig 280 on at

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Hi Bill,

I have checked the Deduction code setups and found that all of them are assigned to the following T4 boxes. Primary T4 Box 20 and T4 Extra Box Number 52

Thanks

Don

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Beat Bucher GP Gee... 28,058 Moderator on at

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Don,

We use the Canadian Payroll module too and found a lot of hiccups, especially with the RL-1 report process.. Some bugs in GP prevent to save some deduction codes in the PayCode setup and though we had notified Microsoft in the past about this issue (for GP2010), it hasn't been fixed in 2013R2, and I doubt it has been in 2015 either.

Our payroll master would love to have a Conference call with Microsoft and / or other CPY user to discuss some points.. Would you be open for such a call ?

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Don Craig 280 on at

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Hi Beat,

I would be interested in being part of that call.

Thanks

Don

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Bill Campbell 12 on at

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Beat, I would be interested in getting together with other CPY users that are interested in pushing forward with a solution to many of the problems that have been identified but not resolved over the years.

If you send me a private email, we can discuss how to make this happen - I think it is about time the users got together and asked for more from the application.

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Tami Farrelly 5,080 on at

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I am also interested in discussing this with MS as we have employees stating that deductions are not calculating properly...I personally do not run the payroll ..but as sa I have had to fix a lot of the issues with it.

We have 3 separate pays...monthly exec

weekly salaried

weekly hourly....

It is our hourly employees that have had to pay additional income tax....and a couple of salaried. Not sure about the execs yet...haven't asked them :-}

I have no idea where to look...I can ask our controller to assist.

Tami Farrelly

IT Manager

Bryston Ltd

Peterborough Ontario

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Tim Foster 8,515 on at

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All,

I've been really interested to follow this thread. Thank you for your insights.

Despite my "love" for Dynamics GP (hey, it's complicated), I'm always glad we don't run Canadian Payroll here.

The forced Service Packs would absolutely kill this environment (too customized, too many third parties) and me.

The unending list of complaints from users is also disturbing.

We use Avanti. It creates GL entries directly in GP.

I do hope all your situations improve.

Tim Foster

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Bill Campbell 12 on at

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Beat, have you had any feedback from Microsoft ?

I know that Canadian Payroll is not high on the priority list, but I was hoping that someone there might take some interest in hearing from the partner community that is supporting the product and on the front lines with the clients.

Let us know if there is any interest in making this happen and you can call me anytime.

Bill

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DH-17091352-0 2 on at

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Hey Everyone, I am sorry you are so disappointed in Canadian Payroll for GP, but honestly I love it. I learned early on that when managing this module you should think outside the box. Since payroll is, by it's nature, very complicated (thanks CRA) it is very set up intensive. But there are very few issues I have not been able to accomplish by thinking outside the box.

In response to your concern about being forced to install a service patch twice a year...I consider this a bonus of using CPR. It forces you to stay up to date. And if Microsoft continues to release major feature packs (like R2) you will always want your system to be on the latest and greatest to be able to take advantage of all the new 'toys'.

Let me know if I can help you. Or if you would like me involved in any discussions.

Maybe if enough of us start complaining Microsoft will perk up their ears and realize us Canadians are polite but mean business!

Debra

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Tami Farrelly 5,080 on at

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We have several employees that have had to pay additional tax this year...meaning that the payroll is probably not working as it should...we are opening a support ticket to resolve...and I am not talking about a small amount

As for a service pack...we run 3 payrolls.. 2 weekly and 1 monthly...at year end..for us to apply the service pack through the christmas season..after the final weekly payroll is done I have to come in over the holidays and update the server and EVERY machine with the payroll\service pack update...before the monthly payroll (Jan 1) is run...working well into the night so the monthly payroll is run and submitted in time for the bank to process for Jan 1. We have 1 machine that runs payroll. Because it is a service pack and not just a payroll update...we have either have everyone stop working until the update is complete..on all machines...basically stopping production for 1 day to apply a payroll update?

Not to mention the forced update to latest greatest version of GP with features that dont work...and most of which we dont need or use....and the main module that we done use (manufacturing) hasn't had an update in the last 3 releases and still has the same inventory allocation issues it did in GP 10.

Tami

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