Microsoft Dynamics CRM (Archived)

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Posted on by alex_you

Hello,

After configuring the Emails and the test for Incoming and Outgoing status is Succeeded.

But when i created an email activity or an workflow activity and tried to send i am getting this message in yellow:

"This message has not yet been submitted for delivery. For more information, see help."

Any help how to diagnose is very much appreciated!!

I am usinng **crm on demand**

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tnx :)

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Robert Wittig 1,885 on at

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What is the outgoing email method for Alex You, the owner of the email.

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Hi Alex,

Are you using the email router or server side sync?

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alex_you 15 on at

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[quote user="Robert Wittig"]

What is the outgoing email method for Alex You, the owner of the email.

[/quote]

Does this answer your question?

Incoming Email server-side synhronization or email router
Outgoing Email server-side synhronization or email router
Appointments, Contacts, and Tasks server-side synhronization

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alex_you 15 on at

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[quote user="JohnAdali"]

Hi Alex,

Are you using the email router or server side sync?

[/quote]

I'm sorry, I do not know the answer to this question, how can I check it?

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Robert Wittig 1,885 on at

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We both asked the same question in a different way, is test 1 test 1 a user? I am sort of grasping at straws because it looks like your test are successful.

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Go into Settings->Administration->System Settings and click on the Email tab. That should show you how your system is processing email.

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alex_you 15 on at

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[quote user="Robert Wittig"]

We both asked the same question in a different way, is test 1 test 1 a user? I am sort of grasping at straws because it looks like your test are successful.

[/quote]

The test was successful for all users

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alex_you 15 on at

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[quote user="JohnAdali"]

Go into Settings->Administration->System Settings and click on the Email tab. That should show you how your system is processing email.

[/quote]

** Important Update **

After i changed the value of the "Process Using Email" from Microsoft Dynamics CRM 2016 Email Router to Server-Side Synchronization.

The error is gone, but the email does not reach its destination. Although In the CRM it a appears as successfully sented.

tnx

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Hi alex,

Make sure you configure server-side sync to validate that your emails are being sent properly:

https://technet.microsoft.com/en-us/library/dn531109.aspx

Since you said you previously had it configured to Email Router, I'm thinking that your outgoing profile in the Email Router app has an issue that was causing the emails to not be sent. I would check that app if you want to continue using the Email Router.

Good luck!

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alex_you 15 on at

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[quote user="JohnAdali"]

Hi alex,

Make sure you configure server-side sync to validate that your emails are being sent properly:

https://technet.microsoft.com/en-us/library/dn531109.aspx

Since you said you previously had it configured to Email Router, I'm thinking that your outgoing profile in the Email Router app has an issue that was causing the emails to not be sent. I would check that app if you want to continue using the Email Router.

Good luck!

[/quote]

I prefer to use the exchange online , but I can not figure out what is not configured correctly. I went through the manual you send everything is set properly.

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