Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Contacts to Subscripti...
Customer experience | Sales, Customer Insights,...
Suggested answer

Contacts to Subscription Center

(0) ShareShare
ReportReport
Posted on by lokeshpatel 55

Hello,

In our business, we have only a select few that are able to create contacts to minimize duplication and invalid contacts. I would like to automate when I add a contact, it would be added to a subscription list. We have enabled double opt-in, so essentially they would get an email when they are added. I am running into a challenge when I create the contact because you have to use the subscription form or landing page to kick start the double opt-in process. I have tried to use Power Automate but cannot fill in the subscription form. 

Anyone have any ideas?

Thanks!

  • lokeshpatel Profile Picture
    lokeshpatel 55 on at
    RE: Contacts to Subscription Center

    Thank you. How would I create two scenarios then?

    1. A person that does not have any information in Dynamics sign up for a newsletter.

    2. Set up ability to have user sign up (by landing page) to trigger the double opt-in email.

    Thanks!

  • Suggested answer
    Habib Heydarian Profile Picture
    Habib Heydarian on at
    RE: Contacts to Subscription Center

    Great, thanks for confirming.

    Unfortunately, this is not something we support as of today. D365 Marketing requires the user's submission to trigger the double opt-in e-mail, so adding the user to the mailing list is not sufficient. For subscription center, D365 Marketing needs the contact information to be recorded either in a cookie or using subscription center link from the content settings.

    Thanks,

    Dynamics 365 Marketing Team.

  • lokeshpatel Profile Picture
    lokeshpatel 55 on at
    RE: Contacts to Subscription Center

    Hi Habib,

    Thank you for responding. Do you happen to have any solution for this problem?

    Thanks!

  • lokeshpatel Profile Picture
    lokeshpatel 55 on at
    RE: Contacts to Subscription Center

    Yes, Essentially the way our business works, we get contacts and add them to D365. I would like to have it automatically send them an email as part of the double opt-in for our monthly newsletter.

  • Habib Heydarian Profile Picture
    Habib Heydarian on at
    RE: Contacts to Subscription Center

    Hi,

    Thanks for submitting your question. Is my understanding correct that you're trying to automatically create a contact and at the same time, add the contact to a subscription list?

    Thanks,

    Dynamics 365 Marketing  Team.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Understanding Microsoft Agents - Introductory Session

Confused about how agents work across the Microsoft ecosystem? Register today!

Jonas ”Jones” Melgaard – Community Spotlight

We are honored to recognize Jonas "Jones" Melgaard as our April 2025…

Kudos to the March Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 294,336 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 233,025 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,158 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans