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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Contacts to Subscripti...
Customer experience | Sales, Customer Insights,...
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Contacts to Subscription Center

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Posted on by lokeshpatel 55

Hello,

In our business, we have only a select few that are able to create contacts to minimize duplication and invalid contacts. I would like to automate when I add a contact, it would be added to a subscription list. We have enabled double opt-in, so essentially they would get an email when they are added. I am running into a challenge when I create the contact because you have to use the subscription form or landing page to kick start the double opt-in process. I have tried to use Power Automate but cannot fill in the subscription form. 

Anyone have any ideas?

Thanks!

  • lokeshpatel Profile Picture
    lokeshpatel 55 on at
    RE: Contacts to Subscription Center

    Thank you. How would I create two scenarios then?

    1. A person that does not have any information in Dynamics sign up for a newsletter.

    2. Set up ability to have user sign up (by landing page) to trigger the double opt-in email.

    Thanks!

  • Suggested answer
    Habib Heydarian Profile Picture
    Habib Heydarian on at
    RE: Contacts to Subscription Center

    Great, thanks for confirming.

    Unfortunately, this is not something we support as of today. D365 Marketing requires the user's submission to trigger the double opt-in e-mail, so adding the user to the mailing list is not sufficient. For subscription center, D365 Marketing needs the contact information to be recorded either in a cookie or using subscription center link from the content settings.

    Thanks,

    Dynamics 365 Marketing Team.

  • lokeshpatel Profile Picture
    lokeshpatel 55 on at
    RE: Contacts to Subscription Center

    Hi Habib,

    Thank you for responding. Do you happen to have any solution for this problem?

    Thanks!

  • lokeshpatel Profile Picture
    lokeshpatel 55 on at
    RE: Contacts to Subscription Center

    Yes, Essentially the way our business works, we get contacts and add them to D365. I would like to have it automatically send them an email as part of the double opt-in for our monthly newsletter.

  • Habib Heydarian Profile Picture
    Habib Heydarian on at
    RE: Contacts to Subscription Center

    Hi,

    Thanks for submitting your question. Is my understanding correct that you're trying to automatically create a contact and at the same time, add the contact to a subscription list?

    Thanks,

    Dynamics 365 Marketing  Team.

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