web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to hide "Asso...
Service | Customer Service, Contact Center, Fie...
Unanswered

How to hide "Associate Child Cases" button from case subgrid?

(0) ShareShare
ReportReport
Posted on by Jinal Masalia 5

We have a case subgrid on main case form.

And we need to hide the "Associate Child Cases" button from that subgrid. We do not see any control for this button from ribbon workbench.

Same button is available on Home grid and its control is visible from ribbon workbench, and we are able to hide the button as well.

But we need to hide the button from Subgrid as well.

Is there anyway to do this?

I have the same question (0)
  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    Hi Jinal,

    Could you share some screenshot on your mentioned "Associate Child Cases" button in your subgrid.

    As we haven't found this button neither in legacy web client nor in UCI client as following. I may miss anything. Looking forward to hearing from you.

    pastedimage1570005118748v1.png

    Regards

    Johnny

  • Jinal Masalia Profile Picture
    Jinal Masalia 5 on at

    HI Johnny,

    Button gets enabled when more than 1 records are selected. Please find the below screen shot below.

    pastedimage1570076877168v1.png

  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    Hi Jinal,

    I could repro the same issue with you now that the button doesn't exist in Ribbon Workbench Incident SubGrid:

    [View:https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/368089/how-to-hide-associate-child-cases-button-from-case-subgrid:750:50]

    It works normally when I hide the on in Home MainTab. It seems Ribbon Workbench does't give available customization to this button.

    pastedimage1570094646324v2.png

    Regards

    Johnny

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
11manish Profile Picture

11manish 35

#1
Jimmy Passeti Profile Picture

Jimmy Passeti 35 Most Valuable Professional

#3
ManoVerse Profile Picture

ManoVerse 32 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans