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Supply chain | Supply Chain Management, Commerce
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Configuring a customer for direct delivery

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Our customer has the requirement that certain customers always make use of direct delivery.

On the customer record under Miscellaneous details, there is a field "Direct delivery" you can set to yes.

However, when creating a new Sales order, on the sales order lines, the delivery type remains Stock and not Direct Delivery. 

Is this a bug, or is this Direct Delivery field on the customer for another purpose?

  • jannawangD365 Profile Picture
    on at
    RE: Configuring a customer for direct delivery

    Hi Liese,

    the option you found in the customer Miscellaneous details is only for intercompany orders. Only when the intercompany is enabled for this customer and you enter the intercompany items, the direct delivery option can be auto-enabled.

  • Liese-Marie Heyns Profile Picture
    on at
    RE: Configuring a customer for direct delivery

    So what happens if intercompany is enabled and the direct delivery = Yes? When an intercompany SO is created, the supplier directly delivers to that company WH? Is there any more detail available?

  • Verified answer
    jannawangD365 Profile Picture
    on at
    RE: Configuring a customer for direct delivery

    Hi Liese,

    You can check this doc:

    ax2012manufacturing.blogspot.com/.../microsoft-dynamics-ax-2012-intercompany.html

  • Liese-Marie Heyns Profile Picture
    on at
    RE: Configuring a customer for direct delivery

    Thank you

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