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GP2018 - adding an SSRS report to My Reports works until you close GP and reopen

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Our customer is on GP18 on the cloud - separate SQL/RDS server.  From within GP they can click on an SSRS report and it will open, they can set parameters and run them, no problem.  Then they add this report to their "My Reports" for easy access.  They can then run the report from "My Reports".  But then they close GP.  When you re-open GP you receive the message below and that report is removed from My Reports.

SSRSErr.jpg

We had no luck searching for this message that was related to GP My Reports shortcuts.  Any guidance is greatly appreciated!!!

Thanks,

Althea

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