To enable 'Appointments, Contacts, and Tasks' button for my shared mailbox

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Posted on by Aisha1985

I am new to Customer Service. I have just created a shared mailbox for help desk team so that cases can be created automatically once an email comes in. But i find this issue.

Can some one please guide me how can i enable this button for my shared mailbox.

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Aisha1985 95 on at

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RE: To enable 'Appointments, Contacts, and Tasks' button for my shared mailbox

Thanks alot for your help!!!
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Community Member Microsoft Employee on at

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RE: To enable 'Appointments, Contacts, and Tasks' button for my shared mailbox

Hi Aisha1985,

Based on your screenshot, your email address is regarding to queue which is not allowed to enable this synchronization.

Please reference to this doc:

Synchronization logic for appointments, contacts, and tasks - Power Platform | Microsoft Docs