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To enable 'Appointments, Contacts, and Tasks' button for my shared mailbox

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Posted on by Aisha1985

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Hi

I am new to Customer Service. I have just created a shared mailbox for help desk team so that cases can be created automatically once an email comes in. But i find this issue.

Can some one please guide me how can i enable this button for my shared mailbox.

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Hi Aisha1985,

Based on your screenshot, your email address is regarding to queue which is not allowed to enable this synchronization.

Please reference to this doc:

Synchronization logic for appointments, contacts, and tasks - Power Platform | Microsoft Docs

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Aisha1985 95 on at

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Thanks alot for your help!!!

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