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Hi
I am new to Customer Service. I have just created a shared mailbox for help desk team so that cases can be created automatically once an email comes in. But i find this issue.
Can some one please guide me how can i enable this button for my shared mailbox.
Hi Aisha1985,
Based on your screenshot, your email address is regarding to queue which is not allowed to enable this synchronization.
Please reference to this doc:
Synchronization logic for appointments, contacts, and tasks - Power Platform | Microsoft Docs
Thanks alot for your help!!!
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