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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / "Access is denied...
Microsoft Dynamics CRM (Archived)

"Access is denied" when sending an email from CRM 2016 on-premise

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Posted on by Community Member Microsoft Employee

Hi there,

we have a 2015 CRM On-Premise that sends out emails just fine.

We have a 2016 version of the same organization that we created.

When I create an email activity, fill it out and click Send, first I get the box telling me "your changes have not been saved" (??)

When I click Cancel, I get "Access is denied", and when i download the log file it complains that you "Cannot update parties unless email is in draft status."

(Sometimes it complains about the subject/description...)

If I click OK, it sends out the email....

Any ideas why this is happening?

I have tried it with the infamous "use legacy form rendering" set to yes and no - same behaviour.

Any assistance appreciated.

Thanks, Kevin

*This post is locked for comments

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: "Access is denied" when sending an email from CRM 2016 on-premise

    Hi Kevin,

    See: community.dynamics.com/.../169219

    Hope this helps.

  • Varadarajan_84 Profile Picture
    Varadarajan_84 on at
    RE: "Access is denied" when sending an email from CRM 2016 on-premise

    Hi Kevin,

    Check this link: community.dynamics.com/.../83984.aspx

    This link offers some solutions to the Outlook plugin not sending emails that are in Pending Send status.

    Basically it could either be a configuration in Outlook itself, or a security permission for the user running the workflow.

    This may help you use the Create Record Step vs the waiting step.

    I Hope this helps.

    Thanks.

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