RE: Dynamics for Sales to Business Central Link Autocreating Sales Orders for deleted orders
Hello,
Well it's sort of by design and process is sort of one way.
Sales order integration is somewhat special as it uses Salesorderintegratoin organization setting (IsSOPIntegrationEnabled) in D365 Sales, which effectively means sales order is done in D365 Sales, it's up to ERP or 3rd party to continue handling sales order further (you can read more about it in our docs as well).
We have many limitations due to Submitted status of sales order in D365 in terms of what we can synch back (e.g. that's why we post to timeline feed). Also if partial shipments or invoicing are done on BC side, there's also a lot of limitations in terms of changes that can be pushed back from Sales to BC.
We are currently collecting arguments to abandon this approach, as:
- This is a setting that was done long time ago (i think for Dynamics GP integration)
- Sales team has frequent regressions in this area
- I've heard multiple times about these limitation.
For example, F&O does not rely on IsSOPIntegrationEnabled setting which I believe gives them a bit more freedom in terms of sycnhing things back and forth in sales orders.
I'd propose to log suggestion for this so we can have it planned in one of upcoming release waves.
I'd also expect, that with customization capabilities partners can override this where needed.
Thanks.
