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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email Activity in the ...
Microsoft Dynamics CRM (Archived)

Email Activity in the Mobile

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Posted on by PM3 50

Hi,

 

I have created the unified app in dynamics 365 V9. When I access the unified app from the Mobile APP, I can create the appointment task etc but I cannot to create email from the mobile.

 

When I open the created email from the mobile I can see the record in the readonly format and also cannot see the send email button as shown in the below screenshots.

 

Screenshot_5F00_20180213_2D00_113402.jpg

Screenshot_5F00_20180213_2D00_113421.jpg

 

 

Also I have checked the email entity customization and read only is disabled for mobile as shown in the screenshot. Please let me know if I need to do anything else.

 

27785.Untitled.png

 

 Thanks in advance

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Have you received any ideas from other forums/ channels? 
    I am encountering the same behaviour :(

  • Pocia Profile Picture
    Pocia 71 on at

    I'm encountering the same problem. I can create all activities in Activities section, except from Mail.

    Has anyone got any tips on how to enable mails on Mobile App?

  • Pocia Profile Picture
    Pocia 71 on at

    OK, my colleague from team found the answer.

    technet.microsoft.com/.../dn531159.aspx

    It seems that there will be no possibility to create mails from mobile app.

  • Community Member Profile Picture
    Community Member on at

    Did anybody get the answer for this yet? I am also facing the same issue.

    I need to ask something different though.....I understand that we are not able to "Add New" Email activity, but is there a way to just being able to access the already created Email in Edit Mode i.e. being able to make some changes to the Email Record and then

    1) Either Send it

    2) Or, Save it ...so that at least another user who uses Web App, can "Send" it!

  • Suggested answer
    Atilla Profile Picture
    Atilla 145 on at

    Hi, 

    Actually You can't create email activity record like task on mobile app. But you can Start a call or email by Tap a phone number or email address to start a call or launch your email app.  

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