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Microsoft Dynamics CRM (Archived)

Duplicate Detection Firing Wrongly

Posted on 28 Aug 2018 15:36:47 by 188

We currently have an entity that holds a relationship between  Managers and the Users  Both based in the System user Entity. Additionally we have a duplicate detection rule that keys on  Ownerid(Manager) , User, and Statuscode. Below is my Configuration of the rule.

usermanager3.PNG

The problem is that we have been noticing false firing of the rule above. It appears that the records it is assuming a match to are only a match for 2 of the 3 conditions (User, and Status).

Has anyone else had this issue and or have any suggestions for me here?

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  • Verified answer
    Jerett Crumbley Profile Picture
    Jerett Crumbley 188 on 29 Aug 2018 at 16:28:10
    RE: Duplicate Detection Firing Wrongly

    Believe it or not. It happened. I'm not gonna post Names but an equivalent of the situation.

    John doe and Jane doe are 2 managers at different locations.  George Doe manages accounts at both locations and has 2 managers.  He is already set up for Jane doe with the record OwnerID=Jane Does User, User=George Does User, Status Code=1.  When creating an instance for John  with the record OwnerID= John Does User, User=George Does User, and Status Code=1 It fires the duplicate detection  pointing to the earlier instance with Jane doe  as the duplicate.

    I was able to resolve the issue by disabling and re-enabling the duplicate detection rule.  Maybe a race condition got out of sync or something?

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on 28 Aug 2018 at 21:51:32
    RE: Duplicate Detection Firing Wrongly

    Hi Raining_Crumbs,

    That seems unlikely. Please show us the values of the fields on the matched records.

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