web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Duplicate Detection Fi...
Microsoft Dynamics CRM (Archived)

Duplicate Detection Firing Wrongly

(0) ShareShare
ReportReport
Posted on by Jerett Crumbley 188

We currently have an entity that holds a relationship between  Managers and the Users  Both based in the System user Entity. Additionally we have a duplicate detection rule that keys on  Ownerid(Manager) , User, and Statuscode. Below is my Configuration of the rule.

usermanager3.PNG

The problem is that we have been noticing false firing of the rule above. It appears that the records it is assuming a match to are only a match for 2 of the 3 conditions (User, and Status).

Has anyone else had this issue and or have any suggestions for me here?

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Jerett Crumbley Profile Picture
    Jerett Crumbley 188 on at
    RE: Duplicate Detection Firing Wrongly

    Believe it or not. It happened. I'm not gonna post Names but an equivalent of the situation.

    John doe and Jane doe are 2 managers at different locations.  George Doe manages accounts at both locations and has 2 managers.  He is already set up for Jane doe with the record OwnerID=Jane Does User, User=George Does User, Status Code=1.  When creating an instance for John  with the record OwnerID= John Does User, User=George Does User, and Status Code=1 It fires the duplicate detection  pointing to the earlier instance with Jane doe  as the duplicate.

    I was able to resolve the issue by disabling and re-enabling the duplicate detection rule.  Maybe a race condition got out of sync or something?

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at
    RE: Duplicate Detection Firing Wrongly

    Hi Raining_Crumbs,

    That seems unlikely. Please show us the values of the fields on the matched records.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Aric Levin - MVP Profile Picture

Aric Levin - MVP 2 Moderator

#1
HR-09070029-0 Profile Picture

HR-09070029-0 2

#3
MA-04060624-0 Profile Picture

MA-04060624-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans