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Microsoft Business Applications Summit Gallery ...
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Utilizing Clarabridge Speech & Text Analytics with real-time feedback from Dynamics 365 Customer Voice to drive improved CX

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In today’s session, hear from Eric Din, Vice President of Global Alliances and Partnerships at Clarabridge, deep-dive into the Dynamics 365 Customer Voice and Clarabridge integration. Learn how organizations are leveraging real-time feedback data from Dynamics 365 Customer Voice and enriching it with Clarabridge’s industry-leading Natural Language Understanding engine to improve key customer experience metrics, grow consumer loyalty, reduce customer churn, increase contact center efficiency, minimize risk and compliance issues, and more.

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