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Microsoft Dynamics 365 | Integration, Dataverse...
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Relevance Search - Account entity / Telephone1 field not being searched

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Posted on by 177

I have Relevance Search turned on only for the Account entity in my D365 instance. I have Primary Phone (telephone1) added to the Quick Find Active Accounts View and Find sections. But when I do a Relevance Search for the phone, it doesn't come up. I have confirmed I am looking at the correct phone by checking against the Advanced Find and the Account Form itself to make sure that's the field that's actually storing data. Is there an issue with the Telephone1 field?

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  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    Can you confirm that this account can be found using Quick Find?

    Did you published changes after you added telephone1 to Quick Find?

    Also it could take some time to rebuild search index but should not take longer than 5 minutes.

  • saturation Profile Picture
    177 on at

    Somehow it disappeared off the Find! Added it back and all good. Thank you!

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