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Connecting Dynamics 365 Service to Devops Azure Boards

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Posted on by camrim

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Hi.

I'd like to find out if it is possible to connect Dynamics 365 to Azure Devops boards.

The intention is to allow customer service agents in Dynamics 365 to create Azure Board work items and connect multiple dynamics 365 tickets to a certain work item from within the Dynamics 365 interface.
Then the Azure Board item would in turn have links added to Dynamics 365 tickets so that engineers working on those items could view the customer conversation from Dynamics 365.
When an azure board item is released then the connected tickets in Dynamics 365 would be updated so the service team can update the customers.

Do you know of a way of connecting Dynamics 365 Service to Devops Azure Boards to connect Service tickets to Board tasks?

Thanks.

Cameron

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Ambesh Singh 145 on at

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Hello Camrim,

I would recommand you could use Azure Logic Apps or other integration framework for same.

Logic Apps Connector - docs.microsoft.com/.../

3rd Party- zapier.com/.../microsoft-dynamics-crm

Hope the above information will help you to design your requirement well.

Thanks,

Ambesh Singh

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