Dynamics Community Forum Thread Details

Hello Team,

I am trying to install CRM Add-on for Outlook for one of my uses Computer and I see the following Error.

"The installation has failed. Setup cannot proceed because an error occured while copying installer files to the local system: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade. Click the link below to view the log file"

Details from the Log file.

11:26:03| Info| Clean up the BITS downloader.

12:05:31| Info| Clean up the BITS downloader.

12:15:04| Info| Uninstall of Microsoft Dynamics 365 for Outlook succeeded.
12:15:28| Info| Clean up the BITS downloader.

12:15:28| Info| Clean up the BITS downloader.

12:20:35| Info| Clean up the BITS downloader.

12:22:09| Info| === Setup bootstrap logging started 2018-10-16 12:22:09 PM ===
12:22:10| Info| Bootstrap version: 8.0.0.1088.
12:22:10| Info| User: cesuser.
12:22:10| Info| Invoked with command line: C:\Users\cesuser\Desktop\SetupClient.exe
12:22:10| Info| Running Microsoft Dynamic CRM 2016 for Outlook at : C:\Users\cesuser\Desktop
12:22:10| Info| System Memory: 17056600064 Bytes
12:22:11| Info| Initializing COM.
12:22:11| Info| Initialized COM.
12:22:12| Info| No pending reboot detected
12:22:12| Info| No reboot required
12:22:13| Info| Uninitializing COM.
12:22:13| Info| Uninitialized COM.
12:22:13| Info| IsIeInstalled=1
12:22:13| Info| Current OS Version: 6.2.9200
12:22:14| Info| ServicePack:
12:22:14| Info| System Type: Workstation
12:22:14| Info| Suite Mask: 0x0100
12:22:17| Info| Patchfile target Product code: {0C524D20-1409-0080-8A9E-0C4C490E4E54}
12:22:18| Info| Patchfile target version: 8.0.0000.0000
12:22:18| Info| Patchfile target language: 1033
12:22:18| Info| Patchfile target upgrade code: {B9D53805-50DD-4898-8B87-1B2891471F5A}
12:22:18| Error| Patch file is not valid for installing package. (packagevalidator.cpp:CWindowsInstallerPatchPackageValidator::Validate:364).
12:22:18| Info| Expected parameters for update file:
Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
Product code - {0C524D20-0409-0080-8A9E-0C4C490E4E54}
ProductLanguage - 1033
BaseVersion - 8.0.0.1088
12:22:18| Info| Warning Not Update MSP Was found - C:\Users\cesuser\Desktop\Update\Client_KB3121695_Amd64_1033.msp
12:22:18| Info| MSP file C:\Users\cesuser\Desktop\Update\Client_KB3121695_Amd64_1033.msp will be installed
12:22:18| Info| Copying installer files to local directory:
12:22:18| Info| Package: C:\Users\cesuser\Desktop\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\cesuser\AppData\Local\Temp\MSCRM_{EDB9E341-5EF2-4E0C-BBF6-971CF3FC8747}" TARGETDIR="C:\Users\cesuser\AppData\Local\Temp\MSCRM_{EDB9E341-5EF2-4E0C-BBF6-971CF3FC8747}" ALLOWRUN=1 PATCH="C:\Users\cesuser\Desktop\Update\Client_KB3121695_Amd64_1033.msp" CRMUPDATEWRAPPER=1
12:22:19| Error| Error 1642 reported by MsiInstallProduct
12:22:19| Error| Setup cannot proceed because an error occured while copying installer files to the local system: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade. (clientsetup.cpp:CCrmClientSetup::CopyInstallerFiles:973).
12:22:20| Error| Setup cannot proceed because an error occured while copying installer files to the local system: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
12:22:20| Info| === Setup bootstrap logging ended 2018-10-16 12:22:20 PM ===
12:22:20| Info| === Setup bootstrap logging started 2018-10-16 12:22:20 PM ===
12:22:20| Info| Bootstrap version: 8.0.0.1088.
12:22:20| Info| User: cesuser.
12:22:20| Error| Installation of Microsoft Dynamics CRM for Outlook failed.