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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Social Media Account c...
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Social Media Account creation error - Insufficient Permissions

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Posted on by Steve Strati 5

Hi everyone - 

We've recently switched from ClickDimensions to D365 Marketing, and users are getting the following error when trying to setup Social Media Accounts:

Social-Media-Account-setup-error.png

I've confirmed the Social Media Account permisisons are turned on for the Marketing Manager - Business security role. I have Sys Admin rights and I am able to create a record. Is there a different security role that needs to be updated to allow non-Sys Admin users access to create a Social Media account?

Thanks for any suggestions!

Steve Strati

CRM Product Owner

Terracon 

www.terracon.com

  • Tereza Kirk Profile Picture
    Tereza Kirk on at
    RE: Social Media Account creation error - Insufficient Permissions

    If you added create permissions for those two entities and it is not working, please file a support ticket to ensure we can assist further. https://admin.powerplatform.microsoft.com/?referer=mbssupport  Thanks, PM, Microsoft

  • Steve Strati Profile Picture
    Steve Strati 5 on at
    RE: Social Media Account creation error - Insufficient Permissions

    Hi Tereza -

    Thanks for your reply. I added Org level access to Social Posting Content via the "Marketing Services User Extensible Role" security role as I am unable to directly update the "Marketing Manager - Business" security role. The user now has access for Social Media Account and Social Posting Consent, but continues to get the insufficient permissions error message.

    Did I misunderstand the suggestion? If not, this does not appear to resolve the issue in my case.

    I appreciate any other suggestions.

  • Suggested answer
    Tereza Kirk Profile Picture
    Tereza Kirk on at
    RE: Social Media Account creation error - Insufficient Permissions

    Hello Steve,

    Thanks for the question. To connect and authenticate Social Media Accounts, user will need create permissions for Social media account and Social Posting Consent under Custom entities.

    PM, D365 Marketing

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