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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Problem with note func...
Small and medium business | Business Central, N...
Suggested Answer

Problem with note function

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Posted on by Xilli 9

Hi all, might be a silly question but I'm having a problem with the 'note' functionality on BC. Doesn't matter what kind of document it is (the example provided in the attached image will be from a purchase order) be it sales or purchasing etc. Every time I try to leave a note I get the same error stating 'Note must be filled in. Enter a value', no matter what value I have entered. If anyone is able to provide some guidance as to whether i have something configured incorrectly etc it would be greatly appreciated.

pastedimage1641271654880v1.png

Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Franziska Fiegler Profile Picture
    Franziska Fiegler on at

    Hello Xilli,

    I did a quick check but I could not find any setup which could lead to the discribed issue.

    Maybe, due to the rights, which are setup for the user? Do you have the same error when you use an user with super rights?

    Another idea, is there maybe an extension which is influencing this?

    I would suggest, to create a support case when you can reproduce the scenario in a non modified CRONUS company, feel free to raise a support request via your partner or CSP.

    https://docs.microsoft.com/en-us/dynamics365/business-central/product-help-and-support

    https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/manage-technical-support#escalating-support-issues-to-microsoft

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at

    Hi

    Franziska provided very good guideline. Please follow them. In addition, if you can post Last Known error here it can provide more info. See below on how to capture last known error

    usedynamics.com/.../

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,329 Super User 2025 Season 2 on at

    Hi, this is very strange. I just tested it and there seems to be no problem in my SaaS environment.

    Can you try to switch to another environment and test it again? Or try to use another browser?
    If it is a Sandbox, you can also try Debug.

    pastedimage1641342983428v1.png

    Hope this will help.

    Thanks.

    ZHU

  • Xilli Profile Picture
    Xilli 9 on at

    Hi Zhu, tried three environments on firefox including the original CRONUS AU and the same error appears on all of them. I've just tried on MS edge and it worked immediately, very strange. Might be a firefox compatibility bug MS will need to look at? Thanks for your suggestions.

  • Xilli Profile Picture
    Xilli 9 on at

    Thanks for your assistance Franziska. It appears to be a bug only whilst using the firefox browser, Microsoft edge is working without a problem.

  • Suggested answer
    Franziska Fiegler Profile Picture
    Franziska Fiegler on at

    Hi Xilli,

    thanks a lot for these results. I just tested with Firefox and it works as expected (same with google chrome).

    Do you use the latest version?
    pastedimage1641366566573v1.png

    pastedimage1641366603644v2.png
    I cannot find any issue here.

  • Guus van Dongen Profile Picture
    Guus van Dongen 25 on at

    Dear Xilli,

    I just received a message from a customer of ours.. one person within the specific organization is experiencing this problem... Ive tried every single browser.. but none of them seem to be the solution...

    Co-workers and also myself work with Chrome and do not experience any problem..

    What could be the cause?

    Greetings,

    Guus

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at

    Hi Guus

    Do you know version of browsers on that user computer? If that user use another pc does see the same error? If all works fine for that user on other devices then it could be browser version or OS version issue  

  • Guus van Dongen Profile Picture
    Guus van Dongen 25 on at

    Dear Mahgah,

    He have tried adding a note by using a different device.. unfortunately this still isn't the solution... 

    In the previous comment, someone was mentioning the permission.. but I doubt that this could be the reason because of the error..

    There are a lot of person within the database, who have less permission & are finding no difficulty by using the notes.

    Greetings, 

    Guus

  • Guus van Dongen Profile Picture
    Guus van Dongen 25 on at

    Dear Xilli,

    By accident I just found out what the cause of the problem is...

    We removed the add-blocker -> & after this action the problem was directly solved!

    Greetings,

    Guus

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