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D365 Plugin for Outlook not working

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Posted on by AloroJ

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Hi there can someone please help I keep getting this error message when trying to track my emails using the D365 plugin for Outlook.

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Haig Liu Microsoft Employee on at

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RE: D365 Plugin for Outlook not working

Hi AloroJ,

Please try to clear the cache and check the security role:

https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/cannot-connect-your-dynamics-365-server
Then check if the version has been updated:

https://support.microsoft.com/en-us/topic/-there-is-a-problem-communicating-with-the-microsoft-dynamics-365-server-error-occurs-when-configuring-microsoft-dynamics-365-for-outlook-69198be6-fd4a-0fb4-e972-30bc3570f134
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Pradeep Rai 5,482 Super User 2025 Season 1 on at

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RE: D365 Plugin for Outlook not working

Hi,

It seems that you are you using D365 Apps for outlook and it is retired.

Please refer below link:

https://learn.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/dynamics-365-outlook-user-s-guide

Thank You,
Pradeep Rai.

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