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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Business Portal - Serv...
Microsoft Dynamics GP (Archived)

Business Portal - Server Error

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Posted on by babubaskaran@outloo... 6

Dear All,

For last one month we are constantly having problem with Business portal and its stops working.  The error we got is Server Error in '/' Application.  The following troubleshot has been done.

1) SQL Server(Sharepoint) restarted - and after 15 min the business portal start working

2) Overall the Business portal server is very slow CPU is running high almost 90 to 100%(but not able to confirm what is the cause of this issue) nothing else on this server, SQL server occupies most of the memory.

3) The server has 4gb RAM

This was working all fine 3 weeks ago, so not sure what is causing this issue.8080.Capture.JPG

I have already checked this link from community.

*This post is locked for comments

  • babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 6 on at
    RE: Business Portal - Server Error

    Dear Thomas,

    Thanks for your kind reply.  Please see my answer below.

    1. Are you getting this error on the IIS server where Business Portal is installed?

    Yes I am getting the same error on the business portal server (end user also gets the same error)

    2. Is the user you are logged in as the person who did the initial install of Business Portal?

    Yes thats correct I logged to BP server as administrator (the same user to install BP)

    3. Do you have all of the Active X controls for the Intranet enabled?

    Where do I check this I checked on internet explorer and most of them enabled and some of them disabled, or let me know where can I get this information.

    4. Are you able to launch the WSS site (take /sites/businessportal out of the URL)?

    When I do this I am getting timeout error

    5. Just to verify, when you are launching Business Portal, you are launchingiismachine/.../Businessportal

    **Replacing IISMACHINE with the appropriate name of the BusinessPortal server name.

    Yes Thats correct

    6. When this test installation of BP was done, was the user logged into the server a Domain Administrator?

    Yes it was working all along for last 2 years

    7. Can you connect to the top level of Sharepoint on the server by entering localhost?

    Getting same error

    8. Where in Business Portal are you receiving this error?

    As soon as I launch Business portal it wait for long and getting this error

  • Thomas Newcomb Profile Picture
    Thomas Newcomb 1,810 on at
    RE: Business Portal - Server Error

    Hi Babu,

    I have seen this error in previous cases, I would like to gather some additional information to best assist on this issue.

    1. Are you getting this error on the IIS server where Business Portal is installed?

    2. Is the user you are logged in as the person who did the initial install of Business Portal?

    3. Do you have all of the Active X controls for the Intranet enabled?

    4. Are you able to launch the WSS site (take /sites/businessportal out of the URL)?

    5. Just to verify, when you are launching Business Portal, you are launching iismachine/.../Businessportal

    **Replacing IISMACHINE with the appropriate name of the BusinessPortal server name.

    6. When this test installation of BP was done, was the user logged into the server a Domain Administrator?

    7. Can you connect to the top level of Sharepoint on the server by entering localhost?

    8. Where in Business Portal are you receiving this error?

    Please let us know!

    ~Thomas Newcomb

    ------------------------------------------

    Microsoft Dynamics GP Support

    ------------------------------------------

    This posting is provided "AS IS" with no warranties, and confers no rights

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