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Required fields for customer accounts

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Posted on by 2,429 Super User 2025 Season 1

Hi all,

I have created a view in the new customer account form. It's allowing me to save the customer without validating the required fields entered. Any thoughts on that?

I require a phone and email address when the customer account is created.

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  • Magno Pereira Profile Picture
    Magno Pereira 2,429 Super User 2025 Season 1 on at
    RE: Required fields for customer accounts

    Thank you, André and Mohit, for your collaboration.

  • Mohit Rampal Profile Picture
    Mohit Rampal 12,554 Super User 2024 Season 1 on at
    RE: Required fields for customer accounts

    To clarify, I tested with different field in Customer, so Andre's answer on testing with same fields is more valid.

  • Verified answer
    Magno Pereira Profile Picture
    Magno Pereira 2,429 Super User 2025 Season 1 on at
    RE: Required fields for customer accounts

    Hi Magno,

    In my environment, also where the feature is enabled, it is not working for the contact information on the customer creation dialog.

    The reason is that these contact fields are technically three datasources with the electronic addresses table where no field is touched if you don't fill a value. For that reason, the records are not being validated or saved.

    You can consider a customization for an additional validation when closing the form or have a look at the Data Governance ISV solutions from my company where this requirement is configurable.

  • Mohit Rampal Profile Picture
    Mohit Rampal 12,554 Super User 2024 Season 1 on at
    RE: Required fields for customer accounts

    I was able to replicate this issue and after enabling that feature, it started throwing error as expected.

    Not sure, what is missing in your case.

  • Magno Pereira Profile Picture
    Magno Pereira 2,429 Super User 2025 Season 1 on at
    RE: Required fields for customer accounts

    I have that feature enabled.

    It didn't work, Mohit. 

  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,554 Super User 2024 Season 1 on at
    RE: Required fields for customer accounts

    Hi Magno, Please enable this Feature '(Preview) Ensure required unbound controls are filled in' from Feature management and it should start working.

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