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Finance | Project Operations, Human Resources, ...
Answered

Required fields for customer accounts

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Posted on by 2,437 Moderator

Hi all,

I have created a view in the new customer account form. It's allowing me to save the customer without validating the required fields entered. Any thoughts on that?

I require a phone and email address when the customer account is created.

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I have the same question (0)
  • Suggested answer
    Mohit Rampal Profile Picture
    12,565 Moderator on at

    Hi Magno, Please enable this Feature '(Preview) Ensure required unbound controls are filled in' from Feature management and it should start working.

  • Magno Pereira Profile Picture
    2,437 Moderator on at

    I have that feature enabled.

    It didn't work, Mohit. 

  • Mohit Rampal Profile Picture
    12,565 Moderator on at

    I was able to replicate this issue and after enabling that feature, it started throwing error as expected.

    Not sure, what is missing in your case.

  • Verified answer
    Magno Pereira Profile Picture
    2,437 Moderator on at

    Hi Magno,

    In my environment, also where the feature is enabled, it is not working for the contact information on the customer creation dialog.

    The reason is that these contact fields are technically three datasources with the electronic addresses table where no field is touched if you don't fill a value. For that reason, the records are not being validated or saved.

    You can consider a customization for an additional validation when closing the form or have a look at the Data Governance ISV solutions from my company where this requirement is configurable.

  • Mohit Rampal Profile Picture
    12,565 Moderator on at

    To clarify, I tested with different field in Customer, so Andre's answer on testing with same fields is more valid.

  • Magno Pereira Profile Picture
    2,437 Moderator on at

    Thank you, André and Mohit, for your collaboration.

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