Hi,
My client does a lot sales through direct delivery wherein the vendor ships directly to the customer. When a return is required, the customer would directly ship it to the vendor who supplied those goods. Vendor would issue a credit memo to my client and my client would in turn issue a credit to their customer.
The problem that I am facing is related to the creation of return PO to post the credit memo from vendor. As per D365 process, we need to post customer returns followed by vendor returns but they are independent processes. If I initiate a return PO from the Return order/RMA (customer side), then someone need to fill the item price or system will take the price defined in agreements which need not match with the original PO price. The only way to get the exact original PO price is to create a return PO with reference to the original purchase invoice (There is no easy way to get this original PO and invoice number without referring multiple screens manually). But this is an independent process without any reference to the sales return documents. Also someone needs to key in the serial numbers in return PO picking process.
Is there a way to trigger the return PO from the return sales order/RMA and still be able to get the exact price as per original PO invoice?
My priorities are (1) getting exact original PO invoice price; (2) avoid keying in serial numbers during return PO pick.
Regards,
Sreehari.
