Dynamics Community Forum Thread Details

Customer Source Incident creation issue

I cannot create an incident in customer source.

I attempted yesterday (8/8/2016) and now today, but keep receiving a "We're Sorry" error message.

Is anyone else having this issue?

MS Support, what is going on with your website? Getting many broken links.

Since I cannot log an incident, my actual GP 2015 issue relates to a sales record created incorrectly during an IM import. It appears in the RM tables without transaction source value. So, it never made it into the receivables batch in order to post. Therefore, I'm missing an invoice in GP, my AR is off, and I can't post a payment.

To go even further, the errant imported record was probably created because IM sales import appears to fail somewhere in the 3-4K record count. We just recently upgraded from GP 10 to GP 2015. In GP 10, our IM imports worked without issue processing the same number of transactions.

What is the best approach to resolve any of my issues?

Customer Source is beyond broken. Not only can you not create website support tickets/issues. I repeatedly get numerous other errors as I navigate and search the site. Everything from terminated connections to cannot find Microsoft account. This site (mbs.microsoft.com) has been getting worse and worse over the last few years. Used to be able to reboot my computer to clear up most of my issues but now I can't even navigate let alone find information. Now getting errors when trying to leave feedback to the website administrators.

Example:

Request Id: ad0033fa-7bce-4dc8-b085-f7cfe3552801

Correlation Id: 61df23a9-40f9-42aa-a319-02a9e60bcabc

Timestamp: 2020-06-25T14:59:44Z

Message: AADSTS50196: The server terminated an operation because it encountered a client request loop. Please contact your app vendor.

Which app SL, Edge, Windows, or maybe the app for giving feedback?

Quick Links

Leaderboard