Deleting Customer Journey in Real-Time Marketing

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Hi All,

Does anyone knows how to delete a customer journey in Real-Time Marketing?

I understand that i am losing tracking and behavior data.

Hope anyone can help.

Best Marco

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Hi Marco,

sadly this is not possible by default but there is a nice Workaround.

I always have to delete Customer Journey in RTM with XRM Toolbox using Bulk Data Updater.

If you want to I can write you a short How-to.

Best Regards

Ferdinand

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Hi Ferdinand,

a short how-to should be great.

Best regards, Marco

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Hi Marco,

all right. Here it is:

At Start I have 2 Test Journeys here, i want to delete:

Download XRM Toolbox here: Home · XrmToolBox Attention: Pls be aware of unblocking it Install XrmToolBox · XrmToolBox

Start XRM Toolbox

Connect with your Environment (on the top left hand side). Use the Wizard and your login credentials.

Open Tool Libary on the right hand side (Quick action for example)

Search for Bulk Data Updater

Install it.

Go back to home Screen

Change Tab to Tool

Search for Bulk Data Updater and open it

Click on open View

Insert "msdynmkt_journey" as entity and you favourite view

"Include selected records only" (Important or you will delete all records shown)

Select the Records you want to delete

Go to the "Delete Tab" Click on "Bypass Custom Business Logic"

Klick on Delete

Check

Best Regards

Ferdinand

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Thank you very much, for this solution and your explanation.

Best regards, Marco

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