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Segments results not as expected

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Posted on by J.G

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Hi community,

I have recently implemented D365 for Marketing at a customer. Ive been setting up a few customer Journeys and using dynamic segments to identify specific contacts, and seem to be getting results that I was not expecting.

A simple example: Return all contacts where emailaddress1 contains data.

1. The member result is 3076 members(contacts).

2. If I use the same query in an advanced find I get back 3082 contacts.

I have a more intricate query which I am expecting to produce records when a sequence is followed, but this consistently returns 0 results where my advanced search returns 1 or more.

Has anyone else seen this, and if so, any extra ideas how i can figure out whats going on? I've double checked that records are all active and the usual culprits, but this seems odd to me.

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cloflyMao 25,210 on at

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Hi Jarrod,

In your segment query, the email field is emailaddress1, the corresponding display name is Email.

However, in your Advanced Find, the email field is Personal Email instead, it seems that its a custom email field instead of the default primary email field.

Please change field in Advanced Find to check whether result could be match to segment query.

Regards,

Clofly

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J.G 185 on at

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Hi Clofly,

The display name of EmailAddress1 has been changed to 'Personal Email'. The advanced find is pointing at the correct field.

<fetch version="1.0" output-format="xml-platform" mapping="logical" distinct="false">

<entity name="contact">

<attribute name="fullname" />

<attribute name="emailaddress1" />

<attribute name="contactid" />

<order attribute="fullname" descending="false" />

<filter type="and">

<condition attribute="emailaddress1" operator="not-null" />

<condition attribute="statecode" operator="eq" value="0" />

</filter>

</entity>

</fetch>

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cloflyMao 25,210 on at

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Hi Jarrod,

Have you checked result from both entitylist column filter and advanced filters?

If result of them are all 3082, then try to check whether there is any difference(owner field value or any other fields value) between 6 remaining contacts and other 3076 contacts.

Regards,

Clofly

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