Returning a transaction to multiple credit cards

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Posted on 18 Jun 2013 13:43:18 by jachterberg

We are having some issues with Credit Cards on return transactions. I had a customer in the other day that purchased a saddle and purchased it on two different cards. In standard retail we only return items to the credit card that the transaction was made on. In her case when I went to return to the cards the computer would only allow me to return to one card and then would force a cash return for the remaining balance. It should allow me to return to two different cards, if it allows the sale two different cards. Does anyone know why I am unable to return the transaction to the original two credit cards that where used to purchase the item?

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jachterberg 85 on 19 Jun 2013 at 11:32:07

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RE: Returning a transaction to multiple credit cards

2.0.1000 is the version.
Jeff @ Check Point ... 13,382 on 18 Jun 2013 at 19:04:41

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RE: Returning a transaction to multiple credit cards

What exact version are you running as I think its been fixed? Manager | Help | About

FWIW, we encourage our clients to never return money. Returns are made to gift cards only