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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Posting to different r...
Supply chain | Supply Chain Management, Commerce
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Posting to different revenue account for sales returns

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Posted on by Tim 100

D365 F&O current version v10

Currently Item Group is setup with the revenue account set at 40000, the Sales Return and Credit Note is set to a different GL account.  However when we process sales order credit returns or credit only the revenue account that is posted to is 40000.  Can the system not post to a different account for credits vs invoices, and what is the point of the GL accounts in the item group if it does not use them for returns and credits.  is there a configuration issue?  We do not require to post to different main account based on customers, just the dimension assigned to that item, which is working, just a problem with the main account for invoices vs Credits

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  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,148 Super User 2025 Season 2 on at

    Hi Tim,

    Can you indicate if you have specific fields to setup accounts for Sales Return and Credit Note? If so, in what country is your legal entity created? If might be part of a localization as these columns are not standard in my demo environment.

    Or is this a customization for your organization? Can you share a screenshot of the item group setup form?

  • Suggested answer
    Rahul Mohta Profile Picture
    Rahul Mohta 21,032 on at

    quick workaround is to provide a ledger account on associated return (sales order) line

  • Tim Profile Picture
    Tim 100 on at

    Researching this and it appears if home country is Italy the system works the way I want.  Basically all sales order invoices are posted to one GL account and all sales order credits/returns are booked to another GL account.  this is specified in the item Group, but if it is not, it ignores the other account settings for credits and returns.

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,148 Super User 2025 Season 2 on at

    Hi Tim,

    Thanks for the additional information. The credit account is a localized feature for Italy. You can read about this here. So it is not working in legal entities with another country.

  • Suggested answer
    Rahul Mohta Profile Picture
    Rahul Mohta 21,032 on at

    as Andre suggested if defining the return account at setup level is needed then enable Italy localization or just go with the account number on sales line

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