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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Import products from E...
Customer experience | Sales, Customer Insights,...
Answered

Import products from Excel file not working

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Posted on by MB-04061127-0 31
Hi, I encountered a problem while trying to import a list of products from an Excel file that was previously exported from Dynamics 365 Sales.
The idea is to add new products via Excel import, but after doing so, nothing happens and the status looks like this:
 
 
This is what the mapping option looks like.
 
 
Can you help please? 
 
Thank you!
MB
Categories:
Dynamics 365 Sales
All Products, Fam...
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  • Verified answer
    MB-04061127-0 Profile Picture
    MB-04061127-0 31 on at
    Import products from Excel file not working
    YES its done!.
    I remove the columns and that was a mistake, they should stay but empy ;) I got what I wanted!
  • MB-04061127-0 Profile Picture
    MB-04061127-0 31 on at
    Import products from Excel file not working
    Hi Jimmy, Thank you for your suggestion, I did remove the hidden columns A,B,C and all old products. Now in the proces of importing im getting this

     
    but in the file I have only new products

  • Verified answer
    Jimmy Passeti Profile Picture
    Jimmy Passeti 599 Most Valuable Professional on at
    Import products from Excel file not working
    Hello,
     
    There is a standard structure for Dynamics 365 to accept import files.
    The easy way is:
    Try exporting an Excel spreadsheet of products with the columns you want to use in the import, remove all the lines (including the A,B and C columns that are hidden), update with the new data and try importing again.
     
    I hope that works!
     
    Regards,
    Jimmy Passeti | Microsoft MVP
    ✅ Please mark as Verified if this answered your question!

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