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We are running GP 2013 in a test environment and smartlist builder is not showing up as an option on computers or server under sa login. We checked our registration numbers and they are correct. Any ideas or anyone else having this issue?
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I have looked at our registration keys (not sure what level we are at), but it appears that it does not include the Smartlist Builder Pack, Extend Human Resources and Payroll and Collections Managment. I am not sure why it would cost $5,000 when on the pricing sheet for perpetual licensing, Smartlist Builder is only 2,000. (Granted I can look at them in Fabrikam and work on them there). But that does no good for production.
My apologies, eOne is for Extender. Those registrration keys come from eOne. The Customization Pack includes Intgegration Manager and Customization Suite.. MPN partners only get the Starter Pack and the Extended Pack. We do not get the Customization nor Smartlist Builder Packs.
MPN Solve and Sales Ops has advised me that the SmartList Builder costs GP partners (I use that word loosely) $5,000. It is no longer issued with not-for-resale keys to partners. I would love to hear from other Silver and Gold partners whether they have even attempted to obtain registration keys, whether they were successful, whether anyone is using GP 2013 with SmartList Builder.
eOne will not and cannot issue registration keys.
We contacted eOne directly and they sent us over our regsitration keys.
Danielle Erickson danielle.erickson@eonesolutions.com
We're a Silver Partner in good standing. Now SalesOps is telling me SLB has been removed from the NFR pricelist. I think left doesn't know what right is doing. eOne Solution's Extender was given back to them. The Builder products are still on the the current pricelist, but I think someone broke the Microsoft registration key system for the eOne Solutions OEM products.
Main premises: EVERYTHING is correct about the installation with the Hot Fix, ALL LICENSING ISSUES are current and up-to-date, and our account at Microsoft is current (and even paid early every month).
If SalesOps is correct, I'd appreciate hearing from other partners whether their registration includes GP 2013 SmartList Builder Keys. Better check the other Builder products in the SmartList Builder Pack also. I bet they messed everything up with this one.
Have you been kicked down to just MPN status and are not Silver or Gold? Only Silver and Gold Partners are entitled to the Smartlist Builder Pack.
We are a GP partner and we can't use SmartList Builder in GP 2013. Apparently there is an inconsistent problem with registration keys to enable the product. I've gotten 10 different answers from MPN and Sales Ops, none of them resolve the problem. Keep complaining back to Microsoft Service and Support and eventually they'll figure out there's a problem.
It still has to be loaded as an option during the installation. It is an additional charge to purchase if that what your question is.
Is Smartlist Builder supposed to come with GP 2013?
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