Error when qualifying leads

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Posted on by Community Member

I have a user that gets an error message when trying to qualify leads.

The content of the error message is:

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xmlns:xml="www.w3.org/.../namespace" xml:lang="en-US">There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing.</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ActivityId>f5078c52-acd7-40e9-822f-0777f5b0c07c</ActivityId><ErrorCode>-2147220911</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /><Message>There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing.</Message><Timestamp>2018-04-18T14:42:36.707235Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true" /><InnerFault><ActivityId>f5078c52-acd7-40e9-822f-0777f5b0c07c</ActivityId><ErrorCode>-2147220911</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /><Message>There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing.</Message><Timestamp>2018-04-18T14:42:36.707235Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true" /><InnerFault i:nil="true" /><OriginalException i:nil="true" /><TraceText i:nil="true" /></InnerFault><OriginalException i:nil="true" /><TraceText i:nil="true" /></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

We have the following plugins enabled:

I really don't know what plugin could be causing this, also we have the CRM Online version 8.2!

Thanks in advance!

I can provide more details if you want!

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Shidin Haridas 3,497 on at

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RE: Error when qualifying leads

Once you deactivated, were you able to Qualify the Lead record?
Community Member on at

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RE: Error when qualifying leads

I have two ActivityFeeds.Plugins:

ActivityFeeds.Plugins.LeadCreate: Create of Leads and

ActivityFeeds.Plugins.LeadQualify: QualifyLeads of Lead

I think the ActivityFeeds.Plugins.LeadQualify: QualifyLeads of Lead is having issues!
Community Member on at

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RE: Error when qualifying leads

Thanks for the suggestion!

I will try your suggestion and come back with a reply.
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Shidin Haridas 3,497 on at

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RE: Error when qualifying leads

The plugin you highlighted is running under the Async mode. So, that plugin is harmless.

Can you open up the Default Solution and check if there are any duplicate plugins from the ActivityFeeds.Plugins??

In case you have duplicate ones, please deactivate them.

If that is not the case, for debugging purpose, can you deactivate all the plugin steps from the ActivityFeeds.Plugins and try again?
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gdas 50,091 Moderator on at

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RE: Error when qualifying leads

Hi ,

Seems this is Microsoft bug , could you please see below post might be helpful for you -

community.dynamics.com/.../278197

community.dynamics.com/.../278158
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Rawish Kumar 13,758 on at

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RE: Error when qualifying leads

Hey,

What if you try to disable this plugin too and try again? just to narrow down the situation.

also see if this helps : stackoverflow.com/.../microsoft-dynamics-crm-2013-plugin-there-is-no-active-transaction-error