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No form submissions visible as long as double-opt-in mail is not confirmed

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Posted on by KatharinaVD

Hi everyone,

I am struggling with form submissions. When using the double opt in in a single form, no form submissions are visible in my form submission tab as long as a customer confirms the double opt in confirmation email. When not implementing the double opt in in the form, i can directly see the form submissions in the form submissions tab.

I really need to see the form submissions regardless of the double opt in confirmation, as it also works when using event registration forms. There, I can always see the submissions even though the DOI confirmation email is not confirmed.

Does someone knows this problem and can help me out? :-)

Thanks in advance!

Best regards,

Katharina

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Daniel H 130 on at

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Hi Kathrina,

did you activated "store form submissions" in the summary tab of the form?

As far as I know default setting is "no", maybe this helps.

Best regards,

Daniel

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KatharinaVD 10 on at

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Hi Nya, thanks for your answer. I know this, but in my case there are no form submissions visible as long as customers did not confirm the double opt-in mail. And I think that should not be the case. Some time ago, I was able to see the form submissions there no matter if the double opt in was confirmed by clicking on the email link or not. :-)

Best regards,

Katharina

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KatharinaVD 10 on at

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Hi Rowley, thanks for your help. I am not using the global double opt in and I need the double opt-in on the form, because I have the opportunity to subscribe to our newsletter in the form. I am sure that last year I was able to see form submissions in this case even though customers did not confirm the email yet.

Best regards,

Katharina

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Nya 29,060 on at

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Hi,

The submissions can be found in the Insights tab of the form.

It can be exported for other use as a excel file or it can also be split into different parts by flow.

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LXW 5 on at

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Hi Katharina,

You can disable Global level double opt-in in the default settings as below.

You have the flexibility to enable the double opt-in on a particular form:

Hope this helps.

Rowley

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