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No form submissions visible as long as double-opt-in mail is not confirmed

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Posted on by 10

Hi everyone,

I am struggling with form submissions. When using the double opt in in a single form, no form submissions are visible in my form submission tab as long as a customer confirms the double opt in confirmation email. When not implementing the double opt in in the form, i can directly see the form submissions in the form submissions tab.

I really need to see the form submissions regardless of the double opt in confirmation, as it also works when using event registration forms. There, I can always see the submissions even though the DOI confirmation email is not confirmed.

Does someone knows this problem and can help me out? :-)

Thanks in advance!

Best regards,

Katharina

  • Suggested answer
    Daniel H Profile Picture
    Daniel H 130 on at
    RE: No form submissions visible as long as double-opt-in mail is not confirmed

    Hi Kathrina,

    did you activated "store form submissions" in the summary tab of the form?

    As far as I know default setting is "no", maybe this helps.

    pastedimage1650433641777v1.png

    Best regards,

    Daniel

  • KatharinaVD Profile Picture
    KatharinaVD 10 on at
    RE: No form submissions visible as long as double-opt-in mail is not confirmed

    Hi Nya, thanks for your answer. I know this, but in my case there are no form submissions visible as long as customers did not confirm the double opt-in mail. And I think that should not be the case. Some time ago, I was able to see the form submissions there no matter if the double opt in was confirmed by clicking on the email link or not. :-)

    Best regards,

    Katharina

  • KatharinaVD Profile Picture
    KatharinaVD 10 on at
    RE: No form submissions visible as long as double-opt-in mail is not confirmed

    Hi Rowley, thanks for your help. I am not using the global double opt in and I need the double opt-in on the form, because I have the opportunity to subscribe to our newsletter in the form. I am sure that last year I was able to see form submissions in this case even though customers did not confirm the email yet.

    Best regards,

    Katharina

  • Nya Profile Picture
    Nya 29,058 on at
    RE: No form submissions visible as long as double-opt-in mail is not confirmed

    Hi,

    The submissions can be found in the Insights tab of the form.

    pastedimage1650003683943v1.png

    It can be exported for other use as a excel file or it can also be split into different parts by flow.

  • LXW Profile Picture
    LXW 5 on at
    RE: No form submissions visible as long as double-opt-in mail is not confirmed

    Hi Katharina,

    You can disable Global level double opt-in in the default settings as below. 

    pastedimage1649869376893v1.png

    You have the flexibility to enable the double opt-in on a particular form:

    pastedimage1649869526223v2.png

    Hope this helps.

    Rowley

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