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Microsoft Dynamics CRM (Archived)

Documents not showing at SharePoint Document Grid for some users

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Hello All,

I am facing some weird issue. The SharePoint documents at SharePoint Document Grid are not showing for all other users except one.

Any idea why?

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  • LouisB Profile Picture
    LouisB 5 on at
    RE: Documents not showing at SharePoint Document Grid for some users

    Hey Estysalinas and meenxip did you resolve this issue? I have the same - some users unable to see documents from CRM - but able to view and upload via sharepoint direct. All users in AD Group.

  • Verified answer
    meenxip Profile Picture
    meenxip on at
    RE: Documents not showing at SharePoint Document Grid for some users

    Hello,

    As far as I remember, something related to view threshold limit, The document grid was not showing the documents when the number of items/documents in the related SharePoint library was greater than 5000.

    I don't remember minute details now, but the below link gave us some hint

    https://technet.microsoft.com/en-us/library/dn792527.aspx?f=255&MSPPError=-2147217396

    "If you have more than 5000 documents in your document library, you can view the documents in the default grid view. However, if you sort on columns other than the default sorted column, you might see an error indicating that the throttling limit has been exceeded."

    and we changed the way we show our grid and store in SharePoint Library. 

    I hope this helps! For us also it was very bugging and time consuming issue :(

  • Mohamed Bashir Profile Picture
    Mohamed Bashir 105 on at
    RE: Documents not showing at SharePoint Document Grid for some users

    Have you found a resolution to this?  I am having the same issue on my end, same configuration - CRM 2016 (8.1) and SP 2016 On Prem.

  • meenxip Profile Picture
    meenxip on at
    RE: Documents not showing at SharePoint Document Grid for some users

    Dynamics CRM 2016 On Premise, SharePoint 2016 On Premise

  • PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: Documents not showing at SharePoint Document Grid for some users

    Hi, What versions of crm and sharepoint you are using?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Documents not showing at SharePoint Document Grid for some users

    I"m getting the same error, users can log into the sharepoint site and see the files, however from new "server side integration" they can't see any of the documents. Did you ever get a resolution???

  • meenxip Profile Picture
    meenxip on at
    RE: Documents not showing at SharePoint Document Grid for some users

    There is no difference in the users permissions, even the system customizer don't see the documents. In between we tried to enable the ADFS in Dynamics CRM. The documents probably not showing after that. But cant be sure what is the reason.

  • Suggested answer
    M.T. Eikelenboom Profile Picture
    M.T. Eikelenboom 5,241 on at
    RE: Documents not showing at SharePoint Document Grid for some users

    Any permissions differences in CRM that could explain the difference between the users? Also, did you check in the browsers console to see if you get any errors?

  • meenxip Profile Picture
    meenxip on at
    RE: Documents not showing at SharePoint Document Grid for some users

    Yes. I did make sure that the users have necessary permission on SharePoint site and another strange thing is If I access document library directly from SharePoint in browser then documents are being shown successfully.

  • Suggested answer
    M.T. Eikelenboom Profile Picture
    M.T. Eikelenboom 5,241 on at
    RE: Documents not showing at SharePoint Document Grid for some users

    Do the other users have permissions on that SharePoint location? If they don't they will not get an error but simply see no documents.

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