Issue with Changing Customer Posting Groups on Sales Orders

(6) Share

Report

Posted on by peter fun

322

I am integrating customers and employees from another software into Business Central. In that external system, each customer (student or employee) can have multiple customer posting groups assigned.

In Business Central, I see that "Alternative Customer Posting Groups" can be defined under the main Customer Posting Group. However, when I try to change the customer posting group on a sales order, I can only change it once. For example:

The default posting group is A
I change it to B on the sales order — this works
But then I try to change it to C (which is also listed as an alternative in group A), and the system does not allow it

Even though group C is listed under the alternative posting groups, it is not accepted after the first change.

❓ My Question:

Is there a way to allow multiple changes to the customer posting group on the same sales order using alternative posting groups? Or is this just how Business Central works?

I need this flexibility for my integration to match the behavior of my other system, where multiple posting groups can be applied dynamically.

Categories:

Microsoft Dynamics RMS

Microsoft Dynamics NAV

Dynamics 365 Business Central

All responses (5)

Answers (1)

Gerardo Rentería Ga... 20,957 Most Valuable Professional on at

Like (2)

Report

Issue with Changing Customer Posting Groups on Sales Orders

Hi, good day
I hope this can help you, and give you some hints.

2023 Wave 2 – v23: Feature Allow Multiple Customer and Vendor Posting Groups – Gerardo Rentería Blog

Best Regards
Gerardo
Suggested answer

YUN ZHU 86,134 Super User 2025 Season 1 on at

Like (1)

Report

Issue with Changing Customer Posting Groups on Sales Orders

Although it is not recommended, you can try the following method.

Dynamics 365 Business Central: Can we skip/ignore field validation errors?

https://yzhums.com/44435/

Hope this can give you some hints as well.

Thanks.

ZHU
Verified answer

Andrés Arias 1,384 on at

Like (2)

Report

Issue with Changing Customer Posting Groups on Sales Orders

Hello,

I understand that you are receiving the following error message.

The issue, is that when receiving the different alternative groups, all the groups must be configured

In your example:

A- Alternative groups B and C
B - Alternative groups A and C
C - Alternative groups A and B

By performing this configuration, you will not get the error.

The alternative group is related to the customer posting group, not to the customer itself.

I hope I can help.

Regards,

Andres
Suggested answer

Ramesh Kumar 5,503 on at

Like (2)

Report

Issue with Changing Customer Posting Groups on Sales Orders

Changing customer posting group on Sales order is not recommended. Its greyed out by default on Sales order page but you can customize if you need that functionality

Thanks

Ramesh

If this was helpful, please check the "Does this answer your question?" box and mark it as verified.
Suggested answer

Mansi Soni 5,725 on at

Like (4)

Report

Issue with Changing Customer Posting Groups on Sales Orders

Hello,

Have you tried with Allow Multiple Posting Group field on Sales and Receivables Setup? Kindly check this post:

https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/smb/dynamics365-business-central/use-different-general-ledger-accounts-payables-receivables?

https://yzhums.com/42522/

Hope this answer will give you some hint!

Regards,
Mansi Soni