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Not receiving notification from external business event(s)

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Posted on by Community member

Hi,

We have a strange issue with external business events in our cloud BC tennant.

In all the logs and lists available BC is reporting events fire as expected (eg. sales order released) and reports a success to the notification url provided when subscribing via the external subscription endpoint.

What isn't happening is the request isn't actually being received by the notification Url. BC on the front end is reporting it has and has succeeded but nothing ever arrives at the destination.

The notification Url in this scenario is an AWS api gateway endpoint backing of to a Lambda function and confirmed the notification url is active and can receive requests from /the internet/.

Anyone got any pointers as i'm fast running out of ideas!

Cheers

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Community member 4 on at

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Not receiving notification from external business event(s)

Tried the different endpoint route already unfortunately, tried different AWS hosted resources, I have tried an internet based webhooks testing service that provides public testing endpoints and I even tried Ngrok to open a tunnel to a local express api.

Unfortunately all don't receive the notification.
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Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

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Not receiving notification from external business event(s)

Maybe you can try to use another endpoint to recieve the event so you know if your problem is on the sending or recieving end?
Community member 4 on at

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Not receiving notification from external business event(s)

Gerardo, Thanks for taking the time to reply.

We do see activity in there, see screenshots below, but nothing actually arrives to the other end :(

Notifications

Activity log
gdrenteria 12,181 Most Valuable Professional on at

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Not receiving notification from external business event(s)

Hi

If you review this option, Do you find any additional information?

Best Regards

Gerardo