Upgraded to FP2. Reports returning no data.

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Posted on by tlasoya

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Aloha,

On Wednesday evening we upgraded to FP2 and applied four hotfixes, per the advice of our reseller. The purpose was to fix an issue with split-tender reporting (which was not resolved).

Now, when we run some (but not all) memorized reports, there is no data returned. I backed up and restored the reports directory, re-mapped the reports directory and tried copying the reports directory to the local machine. Same results.

Any ideas as to why this is happening and what I can do to resolve it? Our workstations are a mix of 32-bit and 64-bit Win 7 Pro SP1. We are on an Active Directory network and the Store Operations folder is shared Everyone/Full Control and Domain Users/Full control. We do not have an issue with receipts or labels, which are shared out of the same folder.

Mahalo in advance for any suggestions!

Tony

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tlasoya 370 on at

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RE: Upgraded to FP2. Reports returning no data.

Thank you for the suggestion. No, we have not tried to re-memorize the reports. I will ask staff to try that. (I am still fairly new to RMS and am not sure how to do this).

I will let you know if that does that trick.
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Community Member Microsoft Employee on at

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RE: Upgraded to FP2. Reports returning no data.

Have you tried re-memorizing the reports?
tlasoya 370 on at

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RE: Upgraded to FP2. Reports returning no data.

I should also add that I am speaking only of memorized/custom reports here.