Direct deposit account number

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Posted on by Community Member

On GP 2015, the maximum number of digits that the direct deposit account number field can hold is only 17. I have an employee who has an account number of 18 characters.

Any suggestion how I can fit this in?

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Redbeard 12,931 on at

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Jay -

Have you reached out to the banking institution involved? It may be they only require a portion of the number to complete the deposit.

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Jamie Harris on at

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Agreed, often if the first digit is a 0 they allow you to drop it. Contact the employee's bank and discuss.

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Community Member on at

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I tried to. It is an H&R Block Emerald card account and I only got an automated response and no option to talk to a bank rep. I reached out to the employee as well for him to verify his direct deposit account with his bank but is not cooperative.

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Redbeard 12,931 on at

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Jay,

On the H&R Block Community forum, there is post that indicates H&R Block no longer supports direct deposit for Emerald Cards. This may be why they give out numbers that are not short enough to be supported.

community.hrblock.com/.../62547

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