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Small and medium business | Business Central, N...
Answered

Sandbox environment cannot be created when copying from Production environment

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Posted on by 457

Hi,

For some reason I can not create a Sandbox environment when copied from the Production environment

The state stays as "Preparing", and then eventually disappears from the environment list, with no errors.

Any idea?
  • Verified answer
    Teddy Herryanto (That NAV Guy) Profile Picture
    14,306 Super User 2026 Season 1 on at

    There was an issue with Microsoft patch yesterday. You should be able to create sandbox now.

  • Suggested answer
    raelhefn Profile Picture
    Microsoft Employee on at

    + in case if you can't create sandbox now,  open a support ticket with Microsoft.

  • Verified answer
    CarlHead Profile Picture
    95 on at

    This issue is usually caused by an extension in your environment failing the dependency chain check against another extension... Microsoft validates dependency chains when creating environments.

    If you log a ticket, Microsoft will let you know which extension is causing this.

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