Dynamics Community Forum Thread Details

Outlook add in problems

I thought this was isolated to one user but I just came across another user with the same exact issue. They are unable to use the tracking/regarding feature in outlook. They receive a generic error of "Cannot track this item." This is for all appointments/emails they try to track. I have reconfigured the client, deleted it as well as the temp files then reinstalled it, changed email configuration settings back and forth, checked filters, checked folder permissions (all are correct), users have administrative access in CRM, moved a user onto a new device, and used a new exchange profile. No luck. I have also worked with a Microsoft rep for three months now and they have nothing. Can anyone help? This is a copy of the error log when trying to track anything.

CrmTrace encountered an error. Additional Info:Error in LoadDeploymentSettings [Value cannot be null.
Parameter name: input], Stack Trace : at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
at System.Environment.get_StackTrace()
at Microsoft.Crm.CrmTraceSettings.Load(String traceDirectory)
at Microsoft.Crm.CrmTrace.get_RefreshTrace()
at Microsoft.Crm.CrmTrace.Write(Guid orgId, TraceCategory traceCategory, TraceLevel traceLevel, Int32 skipFrames, String format, Object[] args)
at Microsoft.Crm.CrmTrace.Verbose(String format, Object[] args)
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.WebBrowserVisitor.TraceVerbose(String message, Object[] arguments)
at Microsoft.Crm.Application.Outlook.WebBrowser.HtmlWindowExtensions.SetExpandoProperty(IHTMLWindow2 window, String property, Object value)
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.InjectScriptingObject(IHTMLDocument2 document, String name, Object scriptingObject)
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.InjectScriptingObjects()
at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.Ie_DownloadComplete()
at SHDocVw.DWebBrowserEvents2_SinkHelper.DownloadComplete()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) (Reporting Process:IEXPLORE, AppDomain:C:\Program Files (x86)\Internet Explorer\)

Quick Links