Skip to main content

Notifications

Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Dynamics accessed thru web portal redirect to wrong page?

(0) ShareShare
ReportReport
Posted on by

Hello, 

I've been redirected here from the askmicrosoft forums.

Pasting my question: 

Hello,

recently several of our users have been reporting that their links to Dynamics CRM are not working properly. They access their accounts via portal.office.com where they navigate to apps and pick Dynamics 365. They are then taken to Microsoft Dynamics Lifecycle Services instead of the CRM homepage. How do we fix this redirect and what caused the issue in the first place?

Any idea on how to proceed with this? Thanks for any input

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics accessed thru web portal redirect to wrong page?

    Hi peter,

    You mean that you can’t be redirected correct app page through office home page by clicking app button, right?

    Have you go https://www.office.com/apps ?

    pastedimage1623130703499v1.png

    Or maybe you can go to app through power apps.(https://make.powerapps.com/ )

    Select Correct environment in the upper right corner, then navigate to Apps tab.

    Move to one app you need and expand ... button to click Play button, then you can direct to the app page.

    pastedimage1623130930020v2.png

    pastedimage1623131130716v3.png

    If you want to go directly to the app next time, you can bookmark current page.

    pastedimage1623131174206v4.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing Category Subscriptions!

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,359 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,370 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans