Skip to main content



No record found.

Microsoft Dynamics CRM forum

Send email on behalf of shared mailbox

Posted on by 7

Dear community


  • Send Email from model driven app timeline of a contact ON BEHALF of a shared mailbox (NOT send as)

What have I done so far:

  1. successfully enabled shared mailbox


  2. Created a queue and added shared mailbox as mailbox of the queue
  3. Shared Queue with my test user


  4. made sure that my testusers security role has READ and APPEND TO permission for the Queue table


  5. made sure that my testuser has SEND ON BEHALF permissions for the shared mailbox

Outcome so far:

  • Send Email from Outlook Online works as expected


  • Send Email from model driven app arrives but only SEND AS


Any ideas what I am missing in my configuration?

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,835 Super User

Martin Dráb Profile Picture

Martin Dráb 225,526 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans