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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Send email on behalf o...
Customer experience | Sales, Customer Insights,...
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Send email on behalf of shared mailbox

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Posted on by BabaMalaika 7

Dear community

Requirement:

  • Send Email from model driven app timeline of a contact ON BEHALF of a shared mailbox (NOT send as)

What have I done so far:

  1. successfully enabled shared mailbox

     

  2. Created a queue and added shared mailbox as mailbox of the queue
  3. Shared Queue with my test user

     

  4. made sure that my testusers security role has READ and APPEND TO permission for the Queue table

     

  5. made sure that my testuser has SEND ON BEHALF permissions for the shared mailbox

Outcome so far:

  • Send Email from Outlook Online works as expected

     

  • Send Email from model driven app arrives but only SEND AS

     

Any ideas what I am missing in my configuration?

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