When a customer has insufficient credit limit or is in stopped All for any reason, Billing engine is not able to import Staging Sales orders to D365FO. The orders are created in OpCe but run into an error when OpCe tries to push them towards ERP (due to customer being on hold). This Billing Engine team needs to reach out to ERP Operations team to ask Finance to increase credit limit or release the customer for a short period to be able to import the new sales orders and get a complete overview of the customers outstanding amounts. Since the customer consumption already happened it doesn't make sense to not create these sales orders. It is just delaying the inevitable invoicing of past charges.
Instead of putting the customer on hold, you can define the stage at which the credit limit check will happen and will not stop your sales order from processing. So I will suggest you to not put the Customers on hold as the invoice in inevitable and instead use the credit limit check to allow or disallow a sales order.
This will allow the sales order to be created in D365.
Regards,
Aman
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