web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Some Account addresses not saving

(0) ShareShare
ReportReport
Posted on by 5

Nothing consistent to figure what is causing the issue, but we have a set of account records that will not save address information. 

We enter in the address to the composite address field and can see the values we save. 

Then we click save and the data disappears. Checking SQL for that record shows all NULL for address info. - composite and address 1

We created a new record and saved it. Then went to add in address info info the composite address info, same info as the 1st record and the data will save and show on the form. 

We changed the owner on the 1st account and retried the address info and that did not save either.

Doing a column by column SQL compare does not show differences to the record (minus the address info that saved).

No errors are showing in Event viewer or on the screen or even F12. 

We do have Melissa Data to verify the address, but that doesn't even get called in the process.

Tried to update another field at the same time and save, that field updated and the address was still blank. 

I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 127

#1
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 127

#3
Tom_Gioielli Profile Picture

Tom_Gioielli 125 Super User 2025 Season 2

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans