Dynamics Community Forum Thread Details

API Call to send email through third party vendor failing with HTTPWebRequest Timeout error in our workflow

Hello,

We have a workflow which checks a few conditions and then executes a custom workflow activity plugin. That plugin calls an external API to send out emails. The worklfow is failing with a timeout error. After further research we found out that it is timing out in our end . We added a timeout setting in our code and that did not help. How can we increase the timeout in the CRM server itself? Our organization is On-Prem, 8.2.

Hello,

You can try few things: All will contribute:

Maximum allowed content length

1. Open IIS manager | Expand “Sites” | Click on “Microsoft Dynamics CRM” | On the right pane under section “IIS”, double click on “Request Filtering”.

2. Now on right pane, click on “Edit Feature Settings…”

3. Put the value for “Maximum allowed content length (Bytes)” as “60000000” | Click “OK”

maxRequestLength

1. Open IIS manager | Expand “Sites” | Right Click on “Microsoft Dynamics CRM” and Click “Explore”. (This will open CRM website root folder)

2. Now in that folder locate “Web.Config” file and open that in “Notepad” (open it only in notepad so that we avoid any formatting or corruption of the file. If necessary, take a backup of the file)

3. Now search for string “maxRequestLength” | Change the value to “60000”. Search again, the “maxRequestLength” should be present in two areas in the web.config file – change all of them.

4. Save the web.config file

WCF Compression

a. On the CRM Server Navigate to: C:WindowsSystem32InetsrvConfigapplicationHost.config and open it with notepad.

b. Search for the Section: “<dynamicTypes>” and in that section you should fine an entry that looks like this:

., Below that, add the following line:

d. Save the file and reset IIS for the setting to take effect.

Compression

Open IIS

Click on the Microsoft Dynamics CRM website

Click on the Compression icon in the main page

Verify you have checked the boxes

Enable dynamic content compression