Inventory Returns

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Posted on by Community Member

I have an shipment/invoice for inventory items that I want to return. None of the items have been sold and all except 1 of them are showing up in the transaction window. Previously the item had a -1 balance in a location and I have put the new quantity in a different location, however the system seems to have allocated that and it is not allowing me to use any of the transaction types to return my item. When I do an inquiry I can my item in the new location with the correct quantity so I'm not sure what the issue is. Any suggestions?

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Community Member on at

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RE: Inventory Returns

I'm using Microsoft GP 2015 not 365FO and I've never seen the Physical Inventory screen. Maybe I'm in the wrong forum? Also, I'm getting an error when trying to post with the pics although i followed your instructions, so I'm not sure what I'm doing wrong.
MATTGUO 22,336 Moderator on at

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RE: Inventory Returns

Hi,

Use rich formatting to upload pictures:

I mean as my next screenshot shows:
Community Member on at

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RE: Inventory Returns

Hi Mattguo,

I'm not sure what you mean by physical inventory of location in storage dimension and I'm not seeing an insert button where I can show pics.
MATTGUO 22,336 Moderator on at

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RE: Inventory Returns

Hi Baje246,

Do you use D365FO?

Could you please show some details with screenshots?

Is physical inventory of location in storage dimensions checked?