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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Case categories hierar...
Microsoft Dynamics AX (Archived)

Case categories hierarchy error Dynamics 365

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Posted on by Ozge OZ 5

Hi everyone,

Is there anyone else who faced this issue about cases before in Dynamics 365 ?

I've been trying to create a Case category for Human Resources via 

Organization Administration > Setup > Cases > Case Categories 

But System creating the case category randomly that I've never been chose on the screen. You can find the images below; as first step I selected the case category as " Human Resources" 

4010.xx.PNG

 After saving the changes, system created the Case category as Product Change.

5126.tt.PNG

Anyone has any recommendation for that issue? 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    I experienced something similar.

    Are you running an older D365fo version? If so, try to upgrade to the latest one.

    Best regards

    Ludwig

  • Ozge OZ Profile Picture
    Ozge OZ 5 on at

    The version that I've been working on is Update11 (7.0.4679.35176).

    Did you experience the similar issue on this version also? And could you solve this issue ?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Ozge OZ,

    In Update12 the issue still seems to exist, at least in my demo company.

    I would suggest that you contact a developer who can help you Fixing this.

    Best regards,

    Ludwig

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