Customer experience | Sales, Customer Insights,...

Deactivating Real Time Marketing Emails

(0) Share

Report

Posted on by RvdW1990

135

Hi folks,

I have a couple of emails which are older versions of the emails I'm using in my Journeys. However, I cannot deactivate the older Emails. Anyone an idea how to deactivate Real Time Marketing Emails? I'm system admin on this environment and on the latest version of Real Time Marketing.

Thanks!

I have the same question (0)

All responses (5)

Answers (0)

Sort by

Suggested answer

Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Partner,

Deactivating Real Time Marketing Emails?

You can set the status of these emails to "Draft" if you don't want to use them.

Refer to the following steps:

1)Select the email and click 'Active' button:

2)select ‘Draft’ status in the pop screen:

3)After clicking 'Active' button in the pop screen, the email status will be changed to Draft:

4)Now, you can choose whether or not to delete this email in draft status:

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

Was this reply helpful? Yes No
RvdW1990 135 on at

Like (0)

Report
Copy link

Link copied!

Hi Leah,

Thanks for getting back to me. However, deleting and deactivating are two different things. I want to deactivate them, so I keep the interaction details for later information.

Kind regards,

Renée

Was this reply helpful? Yes No
Suggested answer

Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Partner,

If you don't want to delete them, you can just refer to my first three steps and ignore the step4.

Deactivate = Change status to 'draft'.

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

Was this reply helpful? Yes No
S.R 31 on at

Like (0)

Report
Copy link

Link copied!

If you delete the email, are we also deleting the Analytics and statistics along with the email as well?

Was this reply helpful? Yes No
Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Partner,

Has the issue been resolved?

Have there been any updates? Please feel free to ask me any questions you may have!
If it has been resolved, can you mark the response as an answer?

Was this reply helpful? Yes No