I have a couple of emails which are older versions of the emails I'm using in my Journeys. However, I cannot deactivate the older Emails. Anyone an idea how to deactivate Real Time Marketing Emails? I'm system admin on this environment and on the latest version of Real Time Marketing.
Thanks for getting back to me. However, deleting and deactivating are two different things. I want to deactivate them, so I keep the interaction details for later information.
You can set the status of these emails to "Draft" if you don't want to use them.
Refer to the following steps:
1)Select the email and click 'Active' button:
2)select ‘Draft’ status in the pop screen:
3)After clicking 'Active' button in the pop screen, the email status will be changed to Draft:
4)Now, you can choose whether or not to delete this email in draft status:
I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah
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