Hi All,
Is it possible to automatically opening contact record based upon full name/emailaddress captured in pre-chat survey of omnichannel. MSDN documentation says its possible, but its not working for me.
Link:https://docs.microsoft.com/en-us/dynamics365/customer-service/record-identification-rule
First of all as mentioned in the above link, I don't see any field called 'Attribute Logical Name' while setting pre-chat survey. My understanding is that if we could set this correctly, it will work automatically. Am I missing anything?
Any leads would be helpful.
Thanks,
Rashi