We have recently begun catching up on our inventory. We have been using the Add Alternate Part function to link differing Part Numbers which indicate the same product.
Normally, this allows us to search and find multiple part numbers under a single part number search (i.e. a Rotary Manifold made by Hitachi which is actually the same manifold from a certain model of Deere. Using either the Hitachi part number or Deere part number should pull up all the Rotary Manifolds which had the alternate part number added to it).
However, for some reason this isn't working all the time. Sometimes when we search a part number it pulls up only that specific part, even though it is listed as an alternate part number on other identical parts. Yet searching under a different alternate part number pulls up all of the parts which contain that part.
Is there something we are missing regarding the use of this function? Is there a way of ensuring that all part which contain an alternate part number come up in a search?
Any help would be appreciated.
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