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Marketing email button error

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Posted on by jyrihin

Hi,

I get and "Error loading control" error when I add or try to edit a button in an old template, it shows this in place of where I should put the button destination url on the right side menu.

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The error prompt is clickable and it gives me a popup with following info:

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Error
Error occured during initialization of control: MscrmControls.ContentEditor.CustomAttribute.Control;Message: Could not find/invoke MscrmControls.ContentEditor.CustomAttribute.Control's constructor. Shape of MscrmControls.ContentEditor.CustomAttribute.Control: {MscrmControls: Common,AppCommon,GetStartedTrialControl,Grid,Containers,BusinessRuleTelemetry,FieldControls,Marketing,TemplatePickerControl,ContentEditor,PreviewSelectButtonControl,PreviewHostControl,Gallery,Widget,EmailEditor,FormCapturingWizardV2,AssistEditCommonV2,AssistEditControlV2,InsightsControl,FilterWidgetControl,KPIListControl,MarketingChartControl,ListWidgetControl,BingMapControl,GridWidgetControl,LookupControl,AssetsUploadControl,ListViewControl},{ContentEditor: EditorControl,Common}

Error code: 0x0Session Id: 3bdc4feb-4bc5-48fd-9974-752b9e4cb5b0Activity Id: abead135-122f-4184-8541-cac4d13cad0aTime: Fri Mar 18 2022 15:52:28 GMT+0200 (Eastern European Standard Time)

The error log is attached below and screenshots.

[View:/cfs-file/__key/communityserver-discussions-components-files/768/ErrorDetails.txt]

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StefanClaus 15 on at

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RE: Marketing email button error

We had a similar problem, and the issue was reported as a code defect on Microsoft side.

Do you have the last version of the Marketing app? After the update, the issue was solved, as it includes a fix.
Hari Narayan Singh 230 on at

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RE: Marketing email button error

I am not sure if it happens only on new templates

Here's the same error for me, but on journey (this is on a blank template)

Error details:

Error occured during initialization of control: MscrmControls.MarketingOrchestration.Condition.ConditionControl;Message: Cannot read properties of undefined (reading 'map')

Error Details: TypeError: Cannot read properties of undefined (reading 'map')

by the way this journey is already live, and once I refresh the segment tile appears back again.
Nya 29,060 on at

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RE: Marketing email button error

Hi,

I'd like to know will it occur in a new created template?
Hari Narayan Singh 230 on at

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RE: Marketing email button error

Hi jyrihin,

I do see this on my customer journey's.

When I select a marketing segment and move on to next tile the segment name is replaced by this (Error Loading Control) but a simple refresh works for me.

Let me know if it does for you as well.
Arnaud De Jonghe 135 on at

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RE: Marketing email button error

Not the same issue but today we also have issue with our old templates.