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Microsoft Dynamics GP (Archived)

error in accessing Business Portal site

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Posted on by 1,257

Hi,

I got an error below when accessing Business Portal site.  Please advice.

current version: Business Portal 2.5 with feature pack .

 

Server Error in '/' Application. 

--------------------------------------------------------------------------------

The server process could not be started because the configured identity is incorrect. Check the username and password. 

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

Exception Details: System.Runtime.InteropServices.COMException: The server process could not be started because the configured identity is incorrect. Check the username and password.

Source Error: 

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. 

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  • Ken Hubbard Profile Picture
    on at

    This usually indicates that there is a service running with an account that does not have propper credentials or was using a user with a password that expires.

    I would check the com+ identity and the apppool identity. The com+ is under Component Services, Component Services | Computers | My Computer | Com+ Applications | MicrosoftBusinessFramework.Identity. Right click and go to propreties, the click on Identity. Verify the account listed here is one on your current domain with enough privileges. To check the apppool, go into Internet Information Services | ServerName |Application Pools. Right click the application pool that is assigned to your Web Site you are using for Business Portal and go to Identity. This account must also be on the current domain with enough rights.

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