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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Subscription center. E...
Customer experience | Sales, Customer Insights,...
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Subscription center. Error: We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

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Posted on by Andrea G. 15

Hello, 

My subscription center was not working due to a problem with the website page. 

Once I fixed it, i modified the subscription center to match with the new page but now every time a customer clicks on unsubscribe get this error:

We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

I tried to change it to the default, using the original reference for the subscription center: {{msdyncrm_marketingpage(c22c9ed1-5a5b-e911-a966-000d3a1f77e8).msdyncrm_full_page_url}} but didn't worked, keeps giving the same error.
Captura-de-pantalla-2022_2D00_09_2D00_26-a-las-15.57.44.pngCaptura-de-pantalla-2022_2D00_09_2D00_26-a-las-15.59.07.png
  • Suggested answer
    Will Genge Profile Picture
    Will Genge on at
    RE: Subscription center. Error: We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

    Hi Andrea,

    This isn't an expected behavior. Please file a support ticket to ensure we can assist further. admin.powerplatform.microsoft.com/  

    Thanks,

    Will Genge, PM, Microsoft

  • Andrea G. Profile Picture
    Andrea G. 15 on at
    RE: Subscription center. Error: We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

    by customer journey

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Subscription center. Error: We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email.

    Hi Andrea G.,

    A quick question:

    Do you send the marketing email by customer journey or click the "Send Now" button?

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